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Many doctors don't use patients' names on first visit

06-11-2007 · EurekAlert!

Doctors do not address patients by name in half of first-time visits, even though nearly all patients want this personal greeting, according to new research from Northwestern University's Feinberg School of Medicine. There has been little evidence to guide doctors about how they should greet patients or what patients actually expect. The study focused on finding out what patients think is an appropriate greeting. It also analyzed a sample of interactions between doctors and patients during first-time visits.

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